My boss has brought in a trainer today to teach us all how to argue with each other more in order to spur us to be more creative. (I never thought that insufficient disagreement and arguing was a particular weakness of my coworkers and I....) My favorite tidbit:
Hire a few grumpy people, but keep them away from other people in the company most of the time because emotions are so contagious. When you need their expertise, bring them out briefly and then send them back into isolation.
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